Jul. 25 2014

Creating forwarding-only addresses in Google Apps

My company is a Google Apps for Enterprise reseller so we have to plan, implement, support, and figure out work-arounds for our clients. We use it in our business, too.

We need a forwarding-only address to send mail to an external system for processing without having to pay for an additional user in the system. While there’s not a direct way to do this, using the Google Apps Groups feature (not to be confused with Google’s Groups property which provides discussion/forums) you can work around the issue. If you’re familiar with Exchange, Groups is the Distribution Group equivalent.


Creating Your Forwarding-only Address

First, log into your Google Admin panel and click Groups. Then, click the Create group icon.
Screen Shot 2014-07-25 at 9.51.24 PM

Enter in your new address’s basic information. If this is a public e-mail address, make sure Access Level is set to “Team” and “Also allow anyone on the Internet to post messages” is ticked.
Screen Shot 2014-07-25 at 9.54.46 PM

Add the address to forward to in the Add new members box and hit Add. (Not “Add all users in this domain”; I automatically go to that box since that’s usually where a Save box is.)
Screen Shot 2014-07-25 at 9.55.41 PM

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